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Delivery

ABOUT FREE DELIVERY

* Please note that any unusually large, heavy or fragile parcels will need to be quoted for over and above normal fees and we will contact you if your order exceeds the normal delivery criteria. Free delivery does not apply in these cases.

HOW DELIVERY WORKS

We currently only deliver to addresses within the borders of South Africa. You can select your preferred method of delivery during “Checkout”. Please take note of the delivery times and prices relevant to the delivery method selected.

Shipping costs are based on your location and postal code (e.g. city centres vs. regional areas)

That Little Shop reserves the right to amend shipping costs at any time. Some items or quantities may carry additional delivery fees (even when the order has qualified for Free Shipping). We will contact you if your order exceeds the normal delivery criteria to offer you the choice of paying the additional fee for expedited or over-size/weight orders before shipping your order.

HOW LONG WILL I WAIT FOR MY ORDER?

We try our best to get your order to you within a week, however, many of our products are subject to lead times through suppliers or need time to be custom made to your needs. Please allow 1 to 2 weeks for your order to be delivered and 3 weeks if your order includes custom made items. We’re often able to fulfill orders very quickly and will notify you the moment your order has gone off or when it’s ready for collection. Where possible we also offer overnight delivery.

Also note that we only ship your order once proof of payment has been received and delivery times stated below only commences after payment confirmation has been received by us.

For South African orders, three delivery options are available from this online shop:

  1. DOOR TO DOOR COURIER SERVICES
    We deliver countrywide, no matter where you live in South Africa. Delivery fees are based on your postal code. As a ballpark, Cape Town deliveries are R60. Delivery to main city centres (Johannesburg, Pretoria, Durban, Port Elizabeth, Bloemfontein, East London) are R95. Regional delivery ranges from R110 to R190. Please provide a daytime physical address and telephone number when placing your order. As soon as your order has gone off you will receive a notification via email that your order is complete. For regional deliveries, please allow an extra 2 – 3 days as couriers don’t serve all routes daily. Delivery takes place on weekdays only and they don’t deliver to Post Office boxes. Once your order has been sent, we will send you a tracking number. Same day, urgent and very heavy deliveries might carry a surcharge.
  2. SOUTH AFRICAN POST OFFICE
    We unfortunately no longer offer the Post Office as a delivery option. This is due to the ongoing strikes as well as generally unreliable service we have received from the Post office.
  3. SELF COLLECTION
    Free. This option is only available to customers or their friends in Cape Town. You will be emailed with directions to our offices in Milnerton once your package is ready for collection.

INTERNATIONAL DELIVERIES
We currently do not deliver internationally. We will implement international delivery at a later stage.