Frequently Asked Questions

We trade as an online store selling homeware, décor, art and gifts. Some products are manufactured by us but most of our products we source through careful curation from fellow South African suppliers & manufacturers.

We are an online store only and do not have a physical retail shop / office for you to visit.

Yes, we’re an online store, so you can place your orders 24/7, but our live messaging channels might be slightly delayed until business hours on Monday-Friday. We endeavour to answer queries as fast as possible. Order processing also only happens during business operating hours on weekdays.

Yes we deliver countrywide using a door-to-door Courier.

Delivery fees vary depending on the size and weight of a product and also where our customers are located. Delivery to outlying areas are a bit more expensive and may also take slightly longer.

Most of our products are made to order. We would love to keep ready stock of al the lovely products that we sell in our onine store. But because we do not have a physical store if is simply impossible space/storage wise, as well as Capital wise. 

And because our suppliers/manufacturers are also small businesses like ourselves, they are also not able to have loads of stock pre-made.

Based on the size of your order and the products that you purchase, all our orders are therefore subject to various manufacturing lead times. These Manufacturing Lead times (how long it will take for your product to be ready to be sent out) are indicated on each product according to the info received from the manufacturer. 

Courier delivery times from when your order is ready, can take anything between 1-4 business days, depending on where you are, and where the order is being sent from.

To find out how we process orders, please have a look at our How we Work page.

  1. Orders in stock are sent within three working days of payment but most items are made to order and our suppliers’ manufacturing lead times vary.
  2. Once your order is ready for shipping and picked up by our couriers, you will receive an email with a tracking number.
  3. In certain cases a single order might consist of multiple shipments from different suppliers. We will provide you with all the tracking codes necessary.

We currently do not supply internationally, however, we will look at this in future. If you have a specific request, please contact us.

Payment on this online store can be made by:

Credit Card, Debit Card or via direct EFT and bank to bank EFT via Payfast, our secure payment gateway.

You will be given two payment options when checking out.  If you wish to pay by debit or credit card, simply choose that option. Once your order has been placed, you will be directed to the Payfast payment screen.

If you prefer to pay by EFT, simply select that option and you will be provided (via email) with our banking details as soon as your order has been placed.

Please note, orders for which payment is not received within 48hrs will be cancelled.

Please contact us and we’ll look at how we make an alternative arrangement for you.

If you have previously ordered from us or met us at an expo or event, you may be in possession of a coupon code or gift voucher. To use this voucher, simply add the voucher code in the space provided on your shopping cart page and that amount will be deducted from your cart.

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to our Returns Policy  terms & Conditions.

You can view all the details for our Return/Refund Policy here.

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