Frequently Asked Questions

We trade as an online store selling homeware, décor and gifts. Some products are manufactured by us and others we source through careful curation from South African suppliers & manufacturers.

No. We are an online store only and do not have a physical retail / factory outlet.

Yes, we’re an online store, so we’re open 24/7, but live our messaging channels might be slightly delayed until business hours on Monday. We endeavour to answer queries as fast as possible. Order processing only happens during business operating hours on weekdays.

Yes we deliver countrywide. We make use of various courier services depending on our customers’ locations. Delivery to outlying areas also take slightly longer.

Postage / delivery fees vary depending on the size and weight of a product and also where our customers are located. Delivery to outlying areas are a bit more expensive and also take slightly longer.

Based on the size of your order and the products that you purchase, all our orders are subject to various lead times. Please allow up to a 2 week lead time on delivery of items. Please note that urgent requests may be subject to additional processing charges as we work on a weekly sales cycle. Some products that are manufactured on demand might take longer to ship. Our couriers are also experiencing delays due to additional sanitation requirements with Covid19, so we ask our customers to please be patient.

To find out how we process orders, please have a look at our How we Work page.

  1. Orders in stock are sent within three working days of payment but certain items are made to order and our suppliers’ lead times vary.
  2. Once your order is ready for shipping and picked up by our couriers, you will receive an email with a tracking number.
  3. In certain cases a single order might consist of multiple shipments from different suppliers. We will provide you with all the tracking codes necessary.

We currently do not supply internationally, however, we will look at this in future. If you have a specific request, please contact us.

Payment on this online store can be made by:

Credit Card, Debit Card or via direct EFT and bank to bank EFT via Payfast, our secure payment gateway.

You will be given two payment options when checking out.  If you wish to pay by debit or credit card, simply choose that option. Once your order has been placed, you will be directed to the Payfast payment screen.

If you prefer to pay by EFT, simply select that option and you will be provided (via email) with our banking details as soon as your order has been placed.

Please note, orders for which payment is not received within 48hrs will be cancelled.

Please contact us and we’ll look at how we make an alternative arrangement for you.

If you have previously ordered from us or met us at an expo or event, you may be in possession of a coupon code or gift voucher. To use this voucher, simply add the voucher code in the space provided on your shopping cart page and that amount will be deducted from your cart. Please note a minimum order amount of R350 applies in order to qualify for the discount.

If you are unhappy with the products that you receive, please contact us via the following methods:

  • Contact Us if you’re unhappy with your purchase or there’s a problem with your order.
  • We offer a 14 day return policy.
  • Please note we cannot process a refund for goods not returned to us, and all returns, exchanges, and refunds are dealt with on a case by
    case basis.

We can most certainly make your package extra special. Please leave a message in the “Comments” section on the check out screen if you would like the order gift wrapped. If you want a message on the gift you can either email it or add the message in the “Comments” section. If your order is customised, please check that it is correct as soon as you receive your package. Please note additional costs may apply, but talk to us if you have any questions!

Scroll to Top