Frequently Asked Questions

What is That Little Shop?

We trade as an online events décor shop offering unique, bulk wedding and event supplies at affordable prices. We aim to be the premier destination for DIY brides, party aficionados, photographers and event planners. See us as your ultimate special events shop for affordable wedding, party, and special event supplies.

Where is your shop and can I visit?

We trade from a business park in Milnerton, Cape Town but don’t currently have a physical shop. Whilst we understand the need to touch and feel we can only allow certain visits on an appointment basis. We will occasionally organize open days, cocktail evenings, special promotions, attend expos and participate in pop-up shops where you will be able to view and buy products.

To receive updates of these days, please follow us on Facebook or Twitter or subscribe to our mailing list.

Are you open on weekends?

Online, yes, we’re open 24/7. For inquiries, however, we’re unable to answer all questions over weekends, as our suppliers aren’t open and we therefore may  only be able to respond by Monday. We do endeavour to answer queries as fast as possible.

Do you offer event planning services or hire out items?

At the moment, we don’t offer any event planning, party organising or product sourcing services. Our aim is to bring you a wide, diverse and interesting product range online and so we only sell goods and don’t offer a hiring service. Our aim is to make your party shopping convenient and simple and we’re happy to answer any queries you may have regarding our product range or future ranges.

If you have specific requests, please email us at buy@thatlittleshop.co.za and we will advise whether we do, or plan to stock the particular items you’re trying to find and if you do require event planning or hiring services we’re happy to refer you to excellent service providers in the industry.

Do you deliver?

We deliver countrywide. Please see our Delivery page for more information about the options available.

How much is postage or deliveries?

If you live in a main city center :

  • R 90 – Cape Town to Johannesburg, Pretoria, Durban, Port Elizabeth, East London, Bloemfontein
  • R 50 – Cape Town to Cape Town
  • R 60 – Cape Town to Stellenbosch, Strand & Somerset West
  • R 85 – Cape Town to surrounding area to a maximum range of 150km, e.g. Hermanus, Worcester, Malmesbury, Caledon, Franschhoek, Wellington
  • R 140 – Cape Town to the rest of the country (regional areas)
  • Orders over R1,000 qualify for free shipping*
  • R 65 – Cape Town – Any Post Office in South Africa

 * Fragile and heavy items may be subjected to additional shipping costs, at our discretion and communicated prior to shipping.

How long will my order take to be delivered?

This is the question we get asked most frequently.

The short answer to this is that it depends on the products ordered. Some products are subject to lead times (e.g. corporate gifts, hand crafted and custom made). For these products please allow up to 2 weeks lead time.

Then we have a second category of products where we obtain the goods from suppliers once your order is paid. This includes ranges such as Ginger Ray, paper pom-poms, etc. and you should have your goodies within a week.

If your order is simple and we have everything in stock (e.g. our own range), you can normally expect to receive your goodies within 2 – 3 days. Delivery also depends on the delivery option chosen. Courier is the fastest, especially to main city centres. Regional and outlaying areas may require an extra day. Post Office deliveries normally take 4 – 7 days from date of dispatch.

Please note that urgent requests may be subject to admin charges as we work on a weekly sales cycle.

To find out how we process orders, please have a look at our “How we Work” page.

  1. Orders are sent withing three working days of payment but certain items are made to order and our suppliers’ lead times vary.
  2. You will be emailed if your order will take more than four working days before it is sent.
  3. Once your order has been sent you will receive an email with a tracking number.

Do you deliver internationally?

We certainly can. Please email us for international shipping rates as rates differ from country to country.

How can I make payment?

Payment on this online store can be made by:

Credit Card, Debit Card or via direct EFT and bank to bank EFT via PayGate, our Secure payment gateway, or SnapScan.

You will be given two payment options when checking out.  If you wish to pay by debit or credit card, simply enter your card details. Once your order has been placed, you will be directed the PayGate payment screen. If payment is not made within 48 hours your order will be cancelled.

The same applies to a SnapScan payment.

– Or –

If you prefer to pay by EFT, simply select that option and you will be provided (via email) with our banking details as soon as your order has been placed.

Please note, orders for which payment is not receipted within a week will be cancelled.

What do I do if I’m having an issue with payment?

Send us an email and we’ll look at how we make an alternative arrangement for you.

What if I have a voucher?

If you ordered from us before, or met us at an expo or event, you may be in possession of a R50 – R75 gift voucher. To use this voucher, simply add the voucher code in the space provided at the Shopping Bag and that amount will be deducted from your cart. Please note a minimum order amount of R200,00 applies in order to qualify for the discount.

How do you deal with Customer Returns?

What do I do if I’m unhappy with my goodies?

  • Please contact us via email if you’re unhappy with your purchase or there’s a problem with your order.
  • We offer a 14 day return policy.
  • Please note we cannot process a refund for goods not returned to us, and all returns, exchanges and refunds are dealt with on a case by case basis.

How are 3 dimensional items described and measured, i.e. Width, Length & Height?

We call the measure of a three-dimensional object its volume. Because edges are one-dimensional, and faces are two-dimensional, their measures are length and area, respectively.

As for naming the dimensions of a three-dimensional figure, the only rule is be sensible and clear.

When the figure is “level,” height (if you use the word) refers consistently to how tall the figure is, even if that dimension is greatest; length (if you use the word) refers to the longer of the other two dimensions. But you may also refer to the other dimensions as width and depth (and these are pretty much interchangeable, depending on what “seems” wide or deep about the figure).

Source: http://thinkmath.edc.org/index.php/Length,_width,_height,_depth#Three_dimensions

Do you Gift Wrap Orders?

We can most certainly make your package extra special. Please leave a message in the “Comments” section on the check out screen if you would like the order gift wrapped. If you want a message on the gift you can ether email it or add the message in the “Comments” section.