shipping & returns policy

1. Delivery Times & Options

  1. Product delivery is based on the estimated arrival time of the order(s) in your cart. You can generally expect to receive your order within a week, but the lead times on the products selected will give you the most accurate lead time you can expect.
  2. We are able to deliver to outlying areas, however this may take longer.
  3. Should a package not be delivered through no fault of ours (no-one on premises/unable to answer calls/invalid address etc.), we will attempt a second delivery after which if the package is not delivered you will be liable for extra shipping costs associated with getting the package to you.
  4. We cannot always guarantee availability of stock and in the unlikely event that we’re unable to supply your item or the quantities ordered, you agree to accept delivery and make payment for the items correctly delivered.  We will contact you when an item is out of stock at the time of ordering. We are able to place products on back order for you and will contact you as soon as it becomes available.

2. Shipping

  1. It is mandatory to leave a daytime telephone number for us to contact you during delivery hours.
  2. Some items (heavy or large) may carry additional delivery fees (even when the order has qualified for Free Shipping) and we will contact you if your order exceeds the normal delivery criteria to discuss before shipping your order, to offer you the choice of paying the additional fee for expedited or over-size/weight orders.
  3. Shipping costs are based on your location and postal code (e.g. city centres vs. regional areas)
  4. That Little Shop will from time to time offer promotional shipping rates.
  5. That Little Shop reserves the right to amend shipping costs at any time.

3. Returns

  1. Certain products bought on That Little Shop are eligible for return within 7 working days from receipt of delivery of merchandise.
  2. Please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender.
  3. The That Little Shop support team must receive and approve your return request. Once your request has been received and approved, we will issue a return authorisation number for you to use. Please note that any items returned without an authorisation number will not be processed.
  4. Refunds will be made at the discretion of That Little Shop.
  5. We are unable to accept returns for goods that are not in their original packaging.
  6. All products must be returned in perfect working order.
  7. We aim to process all returns within one week. Should you have any queries please contact buy@thatlittleshop.co.za
  8. In the unlikely event of the incorrect product being delivered or the product being damaged, broken or faulty, you need to notify us of the damaged/ broken/faulty product within 72 hours of receipt of the goods. Please email buy@thatlittleshop.co.za with a photo image of the damage, if possible. Make sure to keep all original packaging. We will ensure the correct/new product is delivered to you.
  9. Handling Fees may be charged and is calculated at our own discretion per each individual order. The handling fee will include transport fees and/or custom work included in completion of the product.